Healthy Start is available to all pregnant women and mothers of newborns in Orange County, Florida. The OB Prenatal Risk-Screen is conducted at your doctor’s office during your first visit. Services are voluntary and provided where most convenient for the family. After being referred to the program, a professional will ask you a series of questions to determine how Healthy Start can best help you. That may include referrals to community resources, giving you educational materials or enrollment in a program where someone will provide additional services through face-to-face contact.

 

The Healthy Start program provides moms, newborns and families with education, support, and resources through one-on-one services in the home, hospital, and community settings. Services are based on the family’s needs and proven methods to improve birth outcomes, child development, parent-child interaction, and maternal life-course.

How Do I Enroll?

By Florida Law, Healthcare providers are required to complete a prenatal screening to all pregnant mothers during their first initial obstetrician appointment. During this initial visit, ask for the Florida Prenatal Screen. This is a simple one-page questionnaire that is completed by you and your medical provider. The answers to these questions are kept confidential and are used only to provide the best possible care for you and your baby.

Pregnant women and new moms can also sign up by
calling 407-322-8645.

 

Prenatal Risk Screening

Postnatal Risk Screening

“I’m thankful for Healthy Start healthy baby! Participating in Healthy Start is like having your own personal healthcare attendant to call on to help answer any questions you may have throughout your pregnancy. The staff are caring, professional and extremely knowledgeable and helped take the stress out of my pregnancy. I would consider them pregnancy and baby experts and recommend their services to anyone!”
Healthy Start Mom

Learn More:

Have questions or want to learn more? Please share you information below to be contacted by a True Health Healthy Start team member. 

Frequently Asked Questions:

How is the screening information used?

All information is kept strictly confidential. For those parents who accept Healthy Start services, a nurse or care coordinator will contact you to assess your baby’s needs and offer you services. For parents not wanting services, your demographic information stays anonymous and your risk-screening information is used with other maternal-child health data to identify strategies for reducing poor birth outcomes in Florida.

Is this program income restricted?

No. Healthy Start is not income based. Any baby can have risk factors present that can lead to health and/or developmental problems.

How does Healthy Start connect with other home-visiting programs?

Healthy Start’s goal is to help women have the healthiest pregnancy and baby possible. This includes informing families of other programs available and getting them connected to those programs and services that best meet their wants and needs.

Grievances and Complaints

True Health’s Healthy Start program is sponsored by the Healthy Start Coalition of Orange County, the Agency for Health Care Administration and the Florida Department of Health. 

True Health can be contacted at: 

Phone: 

407-322-8645

True Health Healthy Start Address: 

 5449 S. Semoran Blvd, Orlando, Florida 32822. 

To register a complaint or grievance:

If, for any reason, you need help with a problem or concern related to your Healthy Start Services, please contact our office, or call 407-322-8645 to find out the name of your Connect Advisor or Care Coordinator. If your complaint or grievance is with your Connect Advisor or Care Coordinator, your quality of medical care or if you wish to file a grievance because your problem or concern has not been resolved please contact Tamel McKinney, Patient Service Administrator Manager, at tamel.mckinney@mytruehealth.org.

5449 S. Semoran Blvd, Orlando, Florida 32822. 

Customer Service: 

407-322-8645

For translation services and alternate formats or languages, True Health utilizes Language Services Associates. 

 

 

 

True Health